legal

Solution Mortgages Limited. Registered Office is Sunnyside Mill, Highfield Road,Congleton, Cheshire, CW12 3AQ. Registered in England and Wales: 01597729.

1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you information about our services and fees. Use this information to decide if our services are right for you.

2 . Whose mortgages do we offer?

We only offer mortgages from a limited number of lenders, a copy of which is available on request.

3 . Which service will we provide you with?

We will not provide you with advice or a recommendation but will ask you questions to establish which products to provide you with details on.

4 . What will you have to pay us for this service?

Solution Mortgages Limited may charge a fee for arranging your mortgage or remortgage. A fee of 3% of the loan is payable on completion, subject to a minimum of £3,000, up to a maximum of £10,000. An example of this is a mortgage of £150,000 would require a fee of £4,500. In addition we will receive commission from the lender. We will not charge any fees or receive any commission if your mortgage does not complete. You will receive a key facts illustration which will tell you about any fees relating to the mortgage arranged through us.

5 . Refund of fees

We will refund any upfront fees ie valuation fee if we have not begun processing your application. We only charge a broker fee if your mortgage completes.

6 . Who regulates us?

Sunnyside Mill, Highfield Road, Congleton, Cheshire, CW12 3AQ is authorised and regulated by the Financial Services Authority. Our permitted business is advising on and arranging mortgages and non-investment mortgage protection insurance products. You can check this on the FSA's Register by visiting the FSA's website. Follow this link to open the site in a new window www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

7 . What to do if you have a complaint

If you wish to make a complaint, please contact us:

In writing
Write to:
Solution Mortgages Limited,
Complaints Department,
Sunnyside Mill,
Highfield Road,
Congleton,
Cheshire,
CW12 3AQ.

By phone
Telephone: 0845 123 1260

If you cannot settle your complaint with us, you may be entitled to refer it The Financial Ombudsman Service.

8 . Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Mortgage advising and arranging is covered for 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000.

Further information about the compensation scheme arrangements is available from the FSCS.