Solution Mortgages
19 January 2018
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treating customers fairly policy

Treating Customers Fairly (TCF) is an initiative that seeks to ensure the fair treatment of customers throughout the full sales cycle by creating a customer driven culture. This will ensure that customer's needs are put first increasing their confidence in the Financial Services Industry.

Specifically TCF aims to:

At Solution Mortgages treating customers fairly is our primary aim. The Financial Conduct Authority's (FCA's) initiative on TCF aligns with our aspirations and we are constantly striving to improve the products and services we deliver to our customers. The Directors and Senior Management of Solution Mortgages are committed to ensuring that the FCA principle of TCF is applied in all areas of our day to day business activities.

So how de we know if we are living up to this? Well that's where you come in. We would like to know whether your experience lives up to these high standards.

If you have any feedback good or bad, let us know because your views are vital to Solution Mortgages and will help us shape our future.

To send us your feedback email:- [email protected]

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Think carefully before securing other debts against your home.

Your home may be repossessed if you do not keep up repayments on your mortgage or any other debt secured on it.