Treating customers fairly

At Solution Mortgages Limited we are committed to offering our customers the highest possible standards of service, In doing so we are pleased to support the Financial Services Authority initiative ‘Treating Customers Fairly’.

We recognise that both we and our customers have everything to gain if we look after your best interests and treat you fairly in all aspects of our dealings with you.

Our commitment to you

We will:

provide you with clear information about the products and services we offer including fees and charges

ascertain your individual needs, preferences and circumstances before providing you with product details

provide you with a swift and courteous service

encourage you to ask if there’s something you don’t understand

give you access to a formal complaints procedure should you become unhappy with our service

How you can help us

To help us give you the most appropriate information, we will ask you to:

tell us as much as possible about your circumstances, risk attitudes and objectives, including details of income and outgoings, to enable us to properly assess how much you can afford

let us know about changes that might affect your ability to maintain a product, in particular to repay a mortgage

let us know if there is any aspect of our service, or of a product we have provided you with details on, that you don’t understand

tell us if you think there are ways we can improve our service

If you have any questions about this article or others like it, please feel free to contact Solution Mortgages on 0845 123 1260 or visit us at